Aigle Azur complaint

Your flight from or to an EU State (EU) with an airline registered or not in the European area, including Aigle Azur has been delayed initially? Canceled? Or boarding is denied? It is in your rights to be compensated! 

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

You have been the victim of a flight delay? It is possible to make the request alone or let legal experts handle all the procedures with the company Aigle Azur for you. In case you choose the second option, the service is free, only 30% ATI) commission fee will be deducted from the compensation if successful. And you will, of course, have nothing to pay if your file does not succeed. 


To verify that you are eligible for compensation or to file a file, simply fill out the form above. 

Fill out the form below :

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  •     Compensation
  •     Significant delay    

The flights concerned by the compensation

All flights departing from airports in the EU, regardless of the nationality of the passenger and the destination of your Aigle Azur flight.

All flights from a non-EU state to an airport in the EU, unless the passenger already has compensation or benefits, as well as assistance in the country of departure. departure.

    Significant delay    

What happens if there is a significant delay?

If the delay at the start of an Aigle Azur flight reaches:

– at least 2 hours for flights of at least 1 500 km;

– at least 3 hours for flights of at least 1 500 km up to 3 500 km and all intra-Community flights of at least 1 500 km;

– at least 4 hours for other flights of at least 3 500 km,

The passenger can, pending his departure get a support (Meals, hotel, refreshments, etc ..) According to the waiting period by the French airline in addition to the compensation which we will talk about next .

In the case where the delay is 5 hours or more, and only if the passenger no longer wishes to travel, the latter is entitled to demand the reimbursement of his ticket, as well as the assumption of responsibility for the return flight to his initial position ( flight on departure at a connection). 

Aigle Azur presentation

It is a French airline of the weaving group. It operates regular flights from France to Senegal, Portugal, Mali, Lebanon, Guinea and Algeria. The south terminal of Paris-Orly airport is its main correspondence platform.


The company was reconstituted in 1970 as a regional airline under the name Lucas Aviation, which later changed to Lucas Aigle Azur. In 2001, the company is dying and its fleet has only 2 Boeing 737-200s. It is recovered by the group GoFast which injects capital, thus allowing the renewal of its fleet.