Air France complaint

The French airline, which does not less than 1,600 daily flights unfortunately does not escape the rule of internal failures which often result in cancellations or delays in flights. The good news is that travelers have rights in these cases that are good to know.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

European Regulation 261/2004 requires airlines to compensate passengers if their flights are canceled or severely delayed. In addition, they must offer meals, refreshments and possibly hotel accommodations while you wait for another flight. The support goes further, it also covers all transport costs between the hotel and the airport. There are no time limits or financial limitations for providing this assistance.

 

Passengers may lodge a complaint by informing Air France customer service of their flight numbers, their names and the reasons for the delay.

 

For a diligent and professional follow-up with the company, you can send your file to legal experts. If the file was not successful, the service remains completely free despite the time spent on it. On the other hand, in the event that they manage to obtain compensation, 30% of commission will be deducted from the amount of this one to cover their collection costs. To send your file, first check if your flight is eligible by filling out the form: 

Fill out the form below :

 

  • Delay
  • Overbooking / Cancellation
Delay

How does the compensation for delayed flights work?

Under European Union (EU) regulations, airlines must pay compensation for canceled or heavily delayed flights. The amount to which the traveler is entitled depends on the flight booked and the length of the delay.

The flight, regardless of the airline, must take off or land at an EU airport and be operated by a European airline. The term “EU airport” also includes Iceland, Liechtenstein, Norway and Switzerland. This is the case of the Air France airline.

The flight must have been delayed by at least two hours in order to be eligible for compensation. The legal text that describes these rights is European Regulation 261/2004.

The compensation amounts range from 250 to 600 € depending on the length of the delay and the planned flight distance. 

Overbooking / Cancellation

In case of denied boarding or cancellation of flight:

These practices remain legal and strictly regulated, in fact, it is the European Regulation No. 261/2004 that sets the companies, the conditions of overbooking within the EU.

Assistance in case of overbooking

When a passenger agrees to be reprogrammed on a subsequent flight, Air France plans several arrangements for the comfort of its customers.

• A catering service including meals and refreshments. The composition and quantity will depend on the waiting time of the next flight.

• 1 night hotel and transfers, if the next flight is scheduled for the next day.

• A pre-paid phone card or the possibility of sending 2 faxes or 2 e-mails.

Compensation in the context of overbooking

If the opportunity arises and in addition to reimbursement, Air France plans to compensate any passenger who gives up boarding due to overbooking. The amount is defined beforehand according to the kilometric distance of the planned trip.

• 250 € for a course not exceeding 1500 km

• 400 € for a course between 1500 and 3500 km

• 600 € for a course beyond 3500 km

Warning, these rules are valid for a trip within the EU and carried out by a European air carrier. As long as you are overbooked outside this area, international law applies. 

Air France presentation

Founded in 1933, Air France is positioned as the main French airline. In addition to passenger transportation, the company also operates in cargo transportation and aircraft maintenance.

 

It serves more than 320 destinations and can boast about 1600 daily departures with about 90 million passengers a year. Its fleet – more than 300 aircraft – and its large workforce make it one of the largest companies in the world.