AirHelp App: technology in favor of passenger rights

Since its launch in 2013, AirHelp, the world’s leading start-up in claims for flight delays and cancellations, has carried out more than 5 million claims. For the next few years, AirHelp intends to continue working in favor of passenger rights by offering increasingly efficient and intuitive services.

How is such a volume of requests managed effectively and in reasonable times? The answer lies in the professionalism of his team and in the development of cutting-edge technologies such as the AirHelp App, based on machine learning and artificial intelligence.

How does AirHelp protect the rights of passengers?

The largest global network of local lawyers specialized in air passenger rights and the most current technology are the keys to the success of this leading start-up in its sector worldwide.

When it comes to offering assistance and protecting the rights of passengers, AirHelp ensures efficiency and allows making a feasibility forecast of the claim in real time.

For this, the start up has an application based on artificial intelligence and machine learning. Thanks to the virtual assistants, in the AirHelp App (available for free for Android and iPhone) you will know what are the possibilities of obtaining refunds and compensation for cancellations, flight delays and overbooking in a few clicks.

The technology and experience of AirHelp have enabled it in its first years of activity to help more than 5 million consumers in 188 countries and to claim more than 300 million euros from airlines.

However, a good part of the affected passengers still renounce a priori their compensation for not knowing how to claim it or for lack of time. According to the research carried out by AirHelp, 87% of airline passengers do not know their right to reimbursement in case of flight delay, cancellations or denial of boarding. Likewise, 66% say they have not received enough information from the airlines at the time of the incidents.

The rights of airline passengers are fully described in Regulation EC 261/2004 and are available on the AESA website. This is very complete information, but at the same time complex that can discourage the passengers affected against the option of taking legal action against the airlines.

Thanks to the application of new technologies taking advantage of the skills of its lawyers and engineers, AirHelp has managed to simplify part of the process to offer quality, economic services and an easy user interface.

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