Air Madagascar complaint
Too often, travelers with long delays are unaware that legislation protects them in this area. These rights apply to all European airlines as well as those taking off or landing in Europe. Air Madagascar is one of these companies.
- 1500 km
1500 km - 3500 km
+ 3500 km
Legal experts to take charge of your steps
The passenger who is the victim of a flight delay as previously listed may apply for additional compensation in respect of damages and interest from Air Madagascar, which he may collect for compensation for the moral or financial damage he has suffered.
The first thing to do in case of cancellation of the flight, and if no alternative has been proposed to you to make your trip within the time limits, is to file a complaint with the carrier Air Madagascar. In general, you have 2 months to complete the claim form. You will need to attach all the documents that can attest to the damage as well as the text of law obliging the company to compensate you.
To help you in this complex process, our site offers a service that allows passengers who have been delayed for flights to entrust all procedures to airlines to legal experts. If the file does not succeed, you will not have any fees. In case of compensation, they will charge 30% commission on the amount of compensation paid to cover the costs of the procedure.
Fill out the form below :
Passenger's rights in case of delay, cancellation or denied boarding
In the case of a major delay caused by a flight, the passenger has the right to active assistance (meals, refreshments, hotel, etc.) from Air Madagascar. This assistance is mandatory and occurs when the flight has been delayed by at least:
- 2 hours on flights of about 1500 km;
- 3 hours on flights over 1 500 km in the EU and 1 500 to 3 500 km for all other flights;
- 4 hours on flights over 3 500 km;
- If the delay is greater than 5 hours, the passenger is entitled to claim the refund of his ticket and cancel his flight.
Air Madagascar presentation
Malagasy national airline, Air Madagascar, its original name Madair, was created in 1961. This creation was made on the basis of the merger between the private company of the same name and the local network Air France. Based at Antananarivo-Ivato International Airport, it serves nearly 19 destinations, including the Indian Ocean, China and France.
It shares its codes with Air Seychelles, Air Mauritius and Air Austral which holds the majority of shares. It is also among the 14 airlines that have signed the agreement for easier access to the "Vanilla Islands".