CityJet complaint

The consequences of delaying or canceling a CityJet flight may upset a traveler’s schedule, resulting in wasted time and money. Anyone who is the victim of these inconveniences may however claim payment and compensation.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Get yourself accompanied by specialized professionals 

Many travelers give up their rights because they are put off by the formalities sometimes too long and tedious with their company. With legal specialists, they will have the opportunity to collect their compensation.


As they are experienced in this task, they will know exactly what to do to assert your rights. In this way, you do not take any action, you will only give up 30% of the amount at the end of the procedure. In addition, you will not pay anything if the claim does not succeed. 

Fill out the form below :

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  • EU Regulation 261/2004
EU Regulation 261/2004

In case of denied boarding, cancellation or delay of the flight

 What the air transport regulations say

In Regulation No 261/2004, the European Parliament provides for several provisions to compensate passengers who are victims of delayed or canceled flights. This text imposes their support by their company during their wait in the airport, their compensation and even the refund of their ticket if they wish.

However CityJet will have to offer you whatever happens refreshments, food and two phone calls after 2 hours late.

And if your delay exceeds 5 hours you will have the opportunity to withdraw from the flight and ask for the refund of your ticket or to ask for another flight or alternative means of transport.

If the flight is scheduled for the day after the scheduled date and time, the company will have to accommodate you in a hotel and feed you at its expense. The latter will also provide transportation to drive you from the airport to the hotel and from the hotel to the airport.


In addition to your coverage, you are also entitled to compensation when your CityJet flight is delayed or canceled.

You can claim 250 euros if the distance of the flight is less than or equal to 1500 km, 400 euros for a journey between 1,500 and 3,500 km. The compensation will be 400 euros if the flight is more than 3,500 km and if it is intra-community. This amount will be 600 euros if the flight goes to a country outside the European Union. 

CityJet presentation

It is an Irish airline established in 1992 with headquarters in Swords. As she is in the European Union, her clients can obtain compensation from her in case of cancellation or late flight.