Easyjet complaint

Many people are unaware of this, but in the case of a canceled flight or a flight delay, it is quite possible to assert one's rights and obtain compensation.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

- 1500 km 

€ 250

1500 km - 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

If you are the victim of a flight delay, legal experts can take care of you for all the steps to take with the airlines. If there is no follow up to the request, the service is completely free and you will have nothing to pay. Only in the event that you obtain compensation will a 30% (ATI) commission be deducted from the amount in order to cover the costs of the procedure.

Fill out the form below :

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  • Your rights
  •     Delay or Cancellation
  •     Overbooking
Your rights

What are your rights in case of delay?

In many cases, passengers on a late plane may be offered drinks and snacks, a night at the hotel and transfers from the airport. This is possible in the case where the airplane has:

- a delay greater than 2 hours for flights of less than 1 500 km,

- a delay greater than 3 hours for flights within the EU of more than 1 500 km,

- a delay greater than 3 hours for other flights from 1,500 to 3,500 km,

- Or, a delay over 4 hours for all other flights.

Good to know: If the delay is more than 5 hours and you decide to give up your trip, you have the right to get your ticket refunded. 

    Delay or Cancellation

Delay or cancellation: Are you eligible for compensation?

If the delay of your flight is more than 3 hours upon arrival, the European regulation concerning the rights of air passengers stipulates that you have the right to claim compensation.

The amount of it will depend mainly on the distance of this flight and not the price of your ticket. You will be able to claim the compensation up to 5 years after the flight. The flight must meet certain criteria. The airplane (which can be operated by any airline) must have taken off from an airport in the EU or the seat of the airline that operates it must be in the EU and land in a EU airport. You can claim an indemnity that will be between €250 and €600.


Obtaining compensation for denied boarding

When you are involuntarily forced to not be able to embark on the flight on which you have reserved your seat due to overbooking, Easyjet is obliged to pay you a sum of money in cash, checks or by bank or postal transfer. She can also offer you vouchers for a future trip, but you have the right to refuse them. The amount paid varies according to certain criteria.

In addition, while waiting to offer you another flight, the carrier is obliged to offer you free drinks and meals, telephone calls to third parties, or even accommodation, depending on the waiting time required. at the next boarding. The airline must send you a written notice regarding the compensation and assistant rules. 

EasyJet presentation

Easyjet is a low cost British airline. It is the second European airline taking into account the number of passengers transported.


It has established a strategy of "everything à la carte", thus opposing traditional airlines. It simplifies its offer by offering customers to pay for each service individually rather than including everything in the price of the ticket (hold baggage, ticket modification, catering on board ...). This reduces costs and offers more attractive prices.


In order to compete with other airlines, easyJet has recently established a new fare range called "flexi". It is a formula that includes checked baggage, free ticket modification and priority access when boarding the plane.