Norwegian Airlines complaint

European legislation exists to allow passengers to enforce their rights in the event of a flight cancellation or flight delay with Norwegian Airlines or any other airline. In such a situation, a precise procedure is to be followed.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

An allowance can be received by Norwegian Airlines beyond 3 hours late arrival, the European regulation on the rights of air passengers specifies that they can claim compensation. 

The amount of the compensation will not be established according to the price of the ticket but according to the distance of the flight. It can be claimed up to 5 years after the flight in question. 

However, it is only possible if the flight meets certain criteria: the takeoff of the plane (operated by any airline) must be done in an airport located in the European Union or must be operated by a European airline and must land in an EU airport.


If you are the victim of a flight delay, the legal experts can help you and take care of all the steps with Norwegian. This service is completely free, They retain a commission only in case of success. It will then rise to 30% of the amount of your compensation. 

Fill out the form below :

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  •     Delayed flight
    Delayed flight

The rights of the passengers of an airplane in case of delay

Beyond a certain delay, the airline, in this case Norwegian Airlines must offer its passengers suffering the damage snacks, phone calls and transfers from the airport or overnight at the hotel if necessary .

This must be done in a situation where the aircraft has a delay greater than 2 hours for flights of less than 1,500 km, a delay beyond 3 hours for flights over 1,500 km within from the European Union, a delay of more than 3 hours for the remaining flights between 1,500 and 3,500 km or a delay of more than 4 hours for all flights.

If the Norwegian Airlines flight has a delay of more than 5 hours, passengers may choose to waive their trip and be reimbursed for their ticket, in addition to compensation. 

Norwegian Airlines presentation

It was established in 1993, its flights then took off mainly in western Norway.


It is the third largest low cost airline on the European scale. It offers many destinations including long-haul flights, which sets it apart from its competitors. Its headquarters are in Fornebu, on the outskirts of Oslo.