Qatar Airways complaint

All air passengers have rights that are regulated by the European Union. If your flight is delayed or canceled, you can request compensation from your airline through the form below. You pay nothing and you are supported by professional lawyers.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

If you encounter any of these unpleasant situations, legal experts offer you support for all the procedures to be carried out with the airlines in case of delay or cancellation of flight.


After obtaining compensation, 30% (ATI) commission on the amount of compensation is to be expected. However, if the file does not succeed, the service remains totally free. 

Fill out the form below :

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  • Passengers concerned
  • Delay / Cancellation
Passengers concerned

Passenger’s rights

In the event of a flight delay or cancellation, passengers are compensated for flights departing from one of the member states of the European Union, Norway, Switzerland and Iceland.

Flight passengers operating from airports outside the EU, Norway, Switzerland or Iceland may also be compensated provided that their flight is operated by a Community carrier and that to an airport within the EU, as may be the case for Qatar Airways flights.

The quatari air carrier is obliged to inform its customers of its rights in case of cancellation or late flight. A written notice setting out the rules of compensation and assistance must be provided to passengers who are victims of an air incident.

Delay / Cancellation

In case of delay or cancellation of flight:

During a significant delay, the passenger is taken care of according to the waiting time. It can be offered drinks and meals and in case of longer wait, a transfer from the airport and a night in a hotel. This support is applicable in case of:

– 2 hours late on a flight of 1500 km or less

– 3 hours late on a flight of 1500 km or more in the EU

– 4 hours late on any flight over 3500 km.

However, from 5 hours late, the passenger is entitled to claim a full refund of his ticket if he gives up his trip.

If your flight on Qatar Airways is canceled you have the right to choose a routing by another flight if it guarantees you an arrival at a time comparable to that originally planned. You will be compensated and supported pending the departure of your new flight identically in the case of late flight. Or, you can give up your trip, in which case you will be fully reimbursed. 

Qatar Airways presentation

Voted best airline in the world several times, Qatar Airways operates flights on five continents from its hub at Doha International Airport and serves more than 150 destinations.


With a large fleet of passenger and cargo aircraft, the airline has a first class, business class and economy class on board. A range of classic services are offered on board such as meals, entertainment (audio, video, games) but also a mobile phone service “OnAir” and wi-fi.


The company also provides its passengers with travel insurance that covers them in the event of unforeseen circumstances.


Anxious to reduce its carbon footprint, the company is looking for sustainable solutions for the environment. One of its objectives is to save fuel by reducing its dependence on fossil fuels. She is also a member of the Environmental Committee of the International Air Transport Association since 2009.