TAP Portugal complaint

Travelers have rights that are regulated by European Regulation 261/2004, which came into force on February 17, 2005. It assures passengers’ rights in case of cancellation, overbooking (when a company sells more seats than it does there are some available, resulting in denied boarding of some passengers) or significant delay.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

– 1500 km 

€ 250

1500 km – 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

In the event that you are a victim of one of the situations previously exposed, you must first make a claim with Tap Portugal, then assert your rights with the airline concerned.


These procedures are long and sometimes complicated. So to assert your rights, we suggest you contact an aid agency.


Legal experts take care of your file and take care of the whole procedure with the carrier and the airline. This service is completely free, if the file does not succeed, the customer has no expenses to pay. Only if the customer obtains compensation will the partner of the site charge a commission of 30% ATI on the amount obtained to cover the costs of the procedure. 

Fill out the form below :

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  • European Regulation 261/2004
  • Delay
  • Overbooking / Cancellation
European Regulation 261/2004

Who is affected by this regulation?

The regulation concerns passengers departing from one of the 28 EU Member States, as well as from Switzerland, Norway and Iceland. Passengers are all concerned, regardless of their nationality. Also concerned are passengers taking an insured flight by an EU-based airline to one of the member countries, Switzerland, Norway or Iceland.


In case of delay with Tap Portugal

In case of a long delay (from 2h to 4h, for a distance between 1500 km and 3500 km), a passenger can get a refreshment, a meal, a hotel room or a transfer to another airport.

If the delay is greater than 5 hours, the passenger may request, in the event that he renounces his trip, the reimbursement of his plane ticket.

Overbooking / Cancellation

In case of denied boarding or cancellation of flight:

In both situations, the rights and indemnities are the same.

If there is denied boarding or cancellation imposed, it has the choice between being placed on another flight or be refunded his ticket. The carrier must in this case make the refund in cash, by check or by transfer.

Unless otherwise agreed by the passenger, compensation for travel vouchers is not allowed. It can go from 200 to 600 euros.

Warning, there are situations where even in case of cancellation, the company is not required to refund passengers:

– passengers are informed at least two weeks before the flight;

– if a seat is offered on another flight departing approximately at the scheduled time;

– if extraordinary circumstances require it (weather, strike action at airports, bird strike, etc.). 

TAP Portugal presentation

As a European company, Tap Portugal compensates its passengers according to the criteria explained above. Founded in 1945, it now serves a hundred destinations in Europe, Africa, North America and South America. In 2015, a privatization process is under way with the acquisition of the shareholder Atlantic Gateway Group..


You will fly in excellent conditions and enjoy a level of comfort and high quality services if you choose Tap Portugal to move. The company is a member of Star Alliance.