The mobile solution provides travelers with information related to their flights and airport services while enabling airlines to enhance the traveling experience.
Do not be surprised if, when you arrive at your departure airport, you receive an SMS from the airline company inviting you to join a mobile website where you will find all the useful information related to your flights and your experience. airport. Launched at the end of August, the Tech’R solution is aimed at companies that do not have highly advanced mobile applications.
She guides the traveler step-by-step with a summary of the route, flight number, opening and closing times, etc. In case of delay or cancellation of the flight, the user will be directed to a restaurant or hotel where he can enjoy a refreshment or a night in exchange for a voucher. “The customer can understand that there are irregularities, but he should not feel abandoned,” says Marie-Paule Bechet, co-founder and CEO of Tech’R, presents at the 10th edition of APG World Connect . Our solution allows companies to regain control of the customer experience at the airport. With a chat, the traveler can ask questions such as: “I rented a car, where is the Hertz agency? “.
French Bee is the first company to adopt Tech’R. “With ‘Bee bot’ we wanted to put in place a support for our customers when they are at the airport to allow them to gain serenity and feel better accompanied by our teams,” says Sophie Hocquez, commercial director of French Bee.
