Vueling Airlines complaint

There are laws that compensate travelers in case of difficulties during a flight. These texts concern all European flights (from or from a member country of the European Union) and all Community airlines. As Vueling is an airline based in the EU (Spain), it is concerned by the regulation.

Time saving

By using a specialized company instead of contacting the airline yourself, you save a lot of time.

Right to compensation

Delayed flight, Overbooked flight, Canceled flight, Missed connection 

- 1500 km 

€ 250

1500 km - 3500 km

€ 400

+ 3500 km 

€ 600

Legal experts to take charge of your steps

If you are denied boarding because there is not enough room, your flight has been canceled or delayed and the reason is attributable to Vueling, you can file a claim with Vueling customer service.

If all this seems too complicated and / or if you have received a first refusal from Vueling or a compensation proposal that does not correspond to the amount fixed by the regulation. You can file your case online with the legal team that will handle your claim.


Price: 30% on the amount collected in case of victory. 0 € if your file does not result in any compensation and despite the time spent on it. 

Fill out the form below :

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  • Delay / Overbooking / Cancellation
Delay / Overbooking / Cancellation

Calculation of the amount of compensation

This amount is calculated according to the type of damage suffered. In general, remember that the further you are from home, the longer you wait, or the sooner you are informed of a change, the more you will be entitled to high compensation. This can range from a few euros to a total refund of your ticket. In extreme cases, you will also be able to claim damages.

Here is the scale that the law has provided for the delays concerning European airlines: if the delay of the flight at Vueling is greater than five hours that the passenger is entitled to renounce his journey and obtain a refund of his ticket .

Otherwise the passenger will only be entitled to refreshments, a meal and a hotel night in the following cases:

- If the delay is two hours minimum on flights less than 1500 kilometers

- If the delay is at least three hours for flights in European Union of more than 1500 kilometers

- If the delay is more than three hours for other flights from 1500 to 3500 kilometers 

Vueling presentation

It is a lowcost Spanish airline founded in 2004 and headquartered near Barcelona. The name of this company is a derivative of the word "vuelo" meaning "flight" in the Hispanic language.


This company will offer you the opportunity to travel anywhere in Europe, the Middle East and Africa with more than 350 different routes. For several years now, it has been one of the major players in low-cost air travel in Europe.


This company, although practicing low costs, has distinguished itself from its competitors thanks to its high level of benefits.